Frequently asked questions
All the answers to your questions
Welcome to Hino QuĂ©bec’s frequently asked questions
Here you’ll find answers to the most frequently asked questions about our services, trucks and maintenance solutions.
Do you have an unanswered question? Contact our team – we’re here to help!
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What is your returns policy?
Products may be returned within 30 days of receipt, provided they are in their original condition.
See our Return and Refund Policy for more details.
How long does it take to get a refund?
Refunds are generally processed within 14 working days of receipt and inspection of returned items.
How do I return my order?
Contact our customer service department to obtain a return authorization and RMA number before sending your items.
How do I book a service appointment?
You can book an appointment here:
At Hino Drummondville :
By Phone: 819-472-4848
At Groupe National Hino Rive-Sud :
- By phone : 450-641-1115
Do you offer a service guarantee?
Yes, all our installation, maintenance and repair services are guaranteed for a period specified in the quotation.
Can I cancel or change an appointment?
Yes, appointments can be changed or cancelled free of charge up to 24 hours before the scheduled appointment time.
What services do your partners provide?
Our partners include :
Customization of trucks and vans , and repair of van bodies (with Solutions Transpot Camion).
Dry box construction and elevator installation (with Smart Truck Bodies).
Do the partners' terms and conditions apply?
Yes, the services provided by our partners are governed by their own terms and conditions.
We invite you to consult them directly.
Can I open a business account at Hino Rive-Sud and Hino Drummondville?
Yes, companies can open an account to benefit from advantages such as preferential prices on truck and trailer fleets and tailored solutions.
Can't find the answer to your question?
Write to us and our team of specialists will get back to you within 24 hours.
Contact Groupe National Hino Rive-Sud
Contact Hino Drummondville
