Terms and conditions of sale

Welcome to the Hino Drummondville website. We are committed to providing quality products and services to our customers while respecting the laws and regulations in force in Quebec and Canada. These General Terms and Conditions (GTC) govern your purchases of parts, your requests for services and the services offered by our partners. We invite you to read these conditions carefully before making a purchase or requesting our services.

1. Purpose of the general terms and conditions of sale

The purpose of these General Terms and Conditions is to define the applicable terms and conditions:

• Purchasing spare parts online via our platform.

• Truck installation, maintenance and repair services.

• Services provided by our partners in connection with the purchase of trucks or specific services.

2. Buy spare parts online

2.1 Ordering process

• • Customers can browse our online catalog to select the parts they need.

  • Once the products have been selected, the customer must finalize the order by providing full contact details and making payment.

  • An order confirmation is sent by e-mail, detailing the items ordered, the total amount and delivery or pick-up information.

2.2 Payment methods

• • Online payments are secure and accept all major credit cards, bank transfers and other methods displayed on our site.

  • Payments must be made in full before the parts are dispatched or collected.

2.3 Delivery of parts

• • Parts ordered can be delivered to the address specified at the time of ordering. Delivery times are estimated and depend on the destination.

  • Delivery charges are calculated according to weight, volume and location.

  • Customers can also opt for in-store pickup at our address: 4210 Bd Saint-Joseph, Drummondville, QC J2A 0K3.

2.4 Order tracking

• • Each order shipped is accompanied by a tracking number sent by e-mail, enabling customers to follow the progress of their delivery.

  • Customers can also view their order history and status by logging into their account on our website.

3. Return and refund policy

3.1 Product returns

• • Spare parts may be returned within 30 days of receipt, provided they are in their original, unused condition and in their original packaging.

  • Certain items, such as electrical parts or customized items, are not eligible for return, except in the case of a defect or delivery error.

3.2 Return request

• • Customers must contact our customer service department to obtain a return authorization before returning a product.

  • Return shipping costs are generally at the customer’s expense, except in the case of defective products or errors on our part.

3.3 Refunds

• • Once the product has been returned and inspected, the refund will be processed within 14 days.

  • Refunds will be made by the same method of payment used to make the purchase.

4. In-store pick-up

• Customers can choose to pick up their parts directly from our factory at 4210 Bd Saint-Joseph, Drummondville, QC J2A 0K3.

• Identification and the order confirmation e-mail must be presented at the time of collection.

• Orders not collected within 14 days will be cancelled, unless otherwise agreed.

5. Installation, maintenance and repair services

5.1 Appointments and quotations

• • All installation, maintenance and repair services must be booked in advance via our website or by telephone.

  • A detailed estimate is provided before the work is carried out. This estimate must be approved by the customer.

5.2 Terms and conditions

• • The work carried out by our technicians is guaranteed for a period specified in the estimate.

  • Completion times are given as an indication and may vary according to the complexity of the work.

5.3 Cancellation or modification

• • Appointments can be cancelled or changed free of charge up to 24 hours before the scheduled time.

  • Late cancellations or no-shows may incur charges equivalent to the minimum cost of the services provided.

6. Services provided by our partners

• Certain services, such as truck purchasing, are provided by our partners: Solution Transport Camion, Smart Truck Bodies, and Groupe National Hino Rive-Sud.

• The general terms and conditions of our partners apply to the services they offer. Hino Drummondville acts solely as an intermediary and accepts no responsibility for any disputes arising from the services provided by these partners.

7. Responsibility of Hino Drummondville

• We guarantee the conformity of products and services to the advertised specifications.

• Our liability in the event of a dispute is limited to the total amount of the order or quotation concerned.

• Hino Drummondville cannot be held responsible for indirect damages, loss of profits or any other consequential loss.

8. Personal data protection

• Your personal data is collected and used in accordance with our privacy policy.

• It is used solely to support your business relationship with Hino Drummondville and is not shared without your explicit consent.

9. Applicable law and settlement of disputes

• These terms and conditions are governed by the laws of Quebec and Canada.

• In the event of a dispute, the parties agree to seek an amicable solution before bringing the matter before the competent courts of the judicial district of Longueuil.

10. Contact

If you have any questions, complaints or require assistance, our customer service department is available :

• Telephone: 819-472-4848
• E-mail: info@garagejfortier.com

• Address: 4210 Bd Saint-Joseph, Drummondville, QC J2A 0K3

These terms and conditions have been in effect since May 17, 2025 and are subject to change without notice. We invite you to consult them regularly.